Question 1

Do I need a website?

Accepted Answer

No. That's the point. Your catalog lives on a link you share on WhatsApp, and your shop gets its own page on Kanchuki. No domain, no hosting, no website builder.

Question 2

Do my customers need an app?

Accepted Answer

No. The link opens in their phone's browser — usually right inside WhatsApp. They can browse, favourite, and enquire without installing anything.

Question 3

How long until my shop is online?

Accepted Answer

Most shops are online the same evening. Photograph your best pieces, add prices, save, share the link.

Question 4

Can I try it before paying?

Accepted Answer

Yes — 14 days free, no credit card. After that, plans start at ₹999/month.

Question 5

How does AI tagging work?

Accepted Answer

You photograph a dress. AI looks at the photo and adds the category, subtype, colour, fabric, and occasion, plus a short description and an auto SKU. You can edit anything it writes — your edits always win.

Question 6

What if I have 3,000 SKUs from a supplier?

Accepted Answer

Use bulk onboarding: import the supplier PDF/catalog, or photograph your racks shelf-by-shelf. AI detects each item. No typing.

Question 7

My photos aren't professional. Is that okay?

Accepted Answer

Yes. AI cleans them — removes the background, picks a contrasting backdrop, fills hollow necklines. Clean catalog photos without a photographer.

Question 8

Can I mark things SOLD or reserved?

Accepted Answer

Yes, with one tap — or scan the rack tag (works even offline).

Question 9

How do customers buy?

Accepted Answer

They browse, favourite, and tap Enquire — then message you directly on WhatsApp. Stores that connect checkout let customers pay online too (UPI, cards, netbanking).

Question 10

What is a collection link?

Accepted Answer

You pick products, tap share, and Kanchuki makes a WhatsApp link for that set — a festival collection, new arrivals, a sale. Send it to one customer or a whole group.

Question 11

Do I get my own store page?

Accepted Answer

Yes — every shop gets a free store page at its own link (e.g. kanchuki.app/store/your-shop) plus a QR code you can print for the counter.

Question 12

How much does it cost?

Accepted Answer

Starter ₹999/mo, Growth ₹2,499/mo, Pro ₹4,999/mo. Annual billing saves 20%. Prices in INR with GST invoices.

Question 13

How do I pay?

Accepted Answer

UPI (GPay, PhonePe, PayTM), cards, or netbanking. No forex, no hidden charges.

Question 14

What if I hit a product limit?

Accepted Answer

Buy a small add-on pack for that month, or upgrade the plan. Nothing gets deleted.

Question 15

Will it work on my old phone?

Accepted Answer

Yes. The app and customer pages are built for budget Android phones and slow connections.

Question 16

What happens when the internet drops?

Accepted Answer

The app keeps working — you can browse and update your catalog. Changes sync when you're back online.

Question 17

Who owns the customer data?

Accepted Answer

Your shop does. Customer photos and details belong to you; deletion is supported. Kanchuki follows India's data norms.

Question 18

Can my staff use it too?

Accepted Answer

Yes — on the Pro plan, add staff with their own logins. Team members can help without touching your account.

Question 19

Is the app on the Play Store?

Accepted Answer

Android APK is available now via direct install. Play Store and iOS listings are coming soon.

Questions shop owners ask us.

Getting started

Catalog & photos

Sharing & selling

Money & billing

Phones & offline

Data & trust

Still stuck?